Description
What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
Learning Objectives
- Define excellent customer service
- Identify skills needed for excellent customer service
- Describe how best to serve your external customers
- Describe how best to serve your internal customers -your boss, departments, and your employees
Major Topics
- Internal vs External Customer Service
- Servicing Customers Well
- Customer Needs & Wants
Provider
Business Learning Institute
Professional Area of Focus
CPE Field of Study
Communications and Marketing
Who Should Attend
- CPAs, corporate finance teams, business leaders and other financial professionals
Instructor(s)
Jennifer Elder Peter Margaritis
