What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
* Define excellent customer service
* Identify skills needed for excellent customer service
* Describe how best to serve your external customers
* Describe how best to serve your internal customers -your boss, departments, and your employees
* Internal vs External Customer Service
* Servicing Customers Well
* Customer Needs & Wants
* CPAs, corporate finance teams, business leaders and other financial professionals.