B&I Mastermind Series – Conflict and Communication in a Remote Workforce ‐ You vs. Me vs. Tech


Change and innovation creates conflict – and must be dealt with in a healthy way. This is  even more difficult in a “distributed workforce” environment.  In this interactive session,  participants will learn a systematic approach on how to deal with “controlling” types..

Learning Objectives
  • Recognize the impact of personal and workplace conflict
  • Identify individual communication styles
  • Identify ways to deal with the really tough communication challenges
  • Develop your own personal power map
  • Identify individual and organizational conflict styles
  • Identify do’s and dont’s for preventing workplace conflict.
Major Topics
  • Defining the problem – The multiple types of difficult people and how to spot them.
  • Clarifying the cost – the damage done by difficult people.
  • Three absolute do’s and don’ts in managing conflict with difficult people.
  • How to recognize “shark” like behavior.
  • Distinguishing rational from intuitive approaches.
  • How to expand your behavioral flexibility to handle specific kinds of tough situations.
  • Using “pacing behavior” to build trust and defuse anger patterns.
  • Improving interpersonal communication skills.
  • How to stop hiring and encouraging “victims”.
Business Learning Institute
Course Level
Professional Area of Focus
Business & Industry
For Associations
CPE Field of Study
Personnel/Human Resources
Karl Ahlrichs Jennifer Elder
Live – Online Webcast
Register Now
Nov 18, 2021
11:00 am - 12:00 pm EDT
Live – Online Webcast
Total CPE Credits
Live Webcast


$ (% off)


$ (% off)

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B&I Mastermind Series – Conflict and Communication in a Remote Workforce ‐ You vs. Me vs. Tech

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