Course ID: BGC

Situational Communication: How to Connect with More People More Often

How important is communication to the success of your employees? According to Tom Peters in “The Management Advantage,” 82% of workplace problems are related to miscommunication.


LEARNING OBJECTIVES
  • Become great communicators by minimizing misunderstanding, stress and personal frustration during the communication process

MAJOR TOPICS
  • Six ways to use voice and body language to create a more powerful impact
  • The difference between imagined problems and reality
  • The biggest communication mistake most people make and how to avoid it
  • Use relaxation and breathing techniques to calm nerves and reduce anxiety
  • Three quick and easy ways to connect with almost anyone
  • Two critical components involved in active listening
  • Perception in interpersonal communications
  • Effectively use questions
  • Connect with another person by practicing communication matching
  • When a lot of detail can hurt and when it can help
  • An easy-to-use technique to remember a person’s name
  • Three ways to check to ensure the intended message was received and understood
  • How to really mean what you say and say what you mean in an assertive way that minimizes misunderstandings
  • Naturally and comfortably use eye contact, hand gestures and voice to become more confident

DESIGNED FOR
All levels within an organization based on client needs

FIELD OF STUDY
Communications

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
8.0

LEVEL
Basic

This course is avaliable for your group as:

Group Live
 

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