Success in the business world is about much more than just your technical knowledge. In order to present oneself with polish and authority, there is a set of rules one must know. Learn what it takes to be comfortable in most any business situation including: proper handshaking, introductions, cell phone, telephone and email etiquette, common courtesies for the office and appropriate thank-you’s. This program can also include business dining etiquette.
Course ID: PCBE
Professionalism, Civility and Business Etiquette
- To ensure that everyone in an office is representing themselves and the company in the most positive and professional manner possible
- Professional Image: Handshake, body language, professional attire; voice, space
- Communication Savvy: Meeting people, proper introductions, conversation skills, mingling, networking, telephone etiquette, electronic etiquette, thank you notes
- Dining Etiquette: American and continental styles of dining; napkin know-how, eating various foods, place settings, taking a client to dine