Course ID: MBAECS

MBAexpress: Excellent Customer Service

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.


LEARNING OBJECTIVES
  • Define excellent customer service
  • Identify the finance department’s product
  • Identify the finance department’s customers
  • Serve their customers well
  • Identify skills for excellent customer service

MAJOR TOPICS
  • Internal vs External Customer Service
  • Servicing Customers Well
  • Customer Needs & Wants

DESIGNED FOR
CPAs, corporate finance teams, business leaders and other financial professionals.

FIELD OF STUDY
Communications

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
1.0

LEVEL
Basic

This course is available for your group as:

On-Demand
 

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