What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
Course ID: MBAECS
MBAexpress: Excellent Customer Service
- Define excellent customer service
- Identify the finance department’s product
- Identify the finance department’s customers
- Serve their customers well
- Identify skills for excellent customer service
- Internal vs External Customer Service
- Servicing Customers Well
- Customer Needs & Wants
DESIGNED FORCPAs, corporate finance teams, business leaders and other financial professionals.
FIELD OF STUDY
- Communications and Marketing