Course ID: LISTEN

Listening For Leaders: Ask the Question, Discover the Need, Win the Trust

There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.


LEARNING OBJECTIVES
  • Understand why it is so difficult to listen
  • Apply skills to enhance professional and personal relationships by increasing listening performance
  • Become a more effective leader, team member and opportunity developer
  • Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively and build stronger relationships
  • Develop skills in resolving objections and overcoming resistance

MAJOR TOPICS
  • Why is it so hard to listen
  • What should you be listening for
  • Asking the right question the right way
  • Dos and Don’ts for effective listening
  • Using listening skills to build business and professional relationships
  • Resolving objections and overcoming resistance

DESIGNED FOR
Anyone who has the need to build relationships, especially anyone in a firm with a leadership role, works in a sales or marketing position, or spends a significant amount of time with clients

FIELD OF STUDY
Personal Development

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
8.0

LEVEL
Basic

This course is available for your group as:

Group Live Webcast
 

Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.


Or, contact BLI: 888-481-3500 or learn@blionline.org