Course ID: LISTEN

Listening For Leaders: Ask the Question, Discover the Need, Win the Trust


There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.


LEARNING OBJECTIVES
  • Understand why it is so difficult to listen
  • Apply skills to enhance professional and personal relationships by increasing listening performance
  • Become a more effective leader, team member and opportunity developer
  • Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively and build stronger relationships
  • Develop skills in resolving objections and overcoming resistance

MAJOR TOPICS
  • Why is it so hard to listen
  • What should you be listening for
  • Asking the right question the right way
  • Dos and Don’ts for effective listening
  • Using listening skills to build business and professional relationships
  • Resolving objections and overcoming resistance

DESIGNED FOR
Anyone who has the need to build relationships, especially anyone in a firm with a leadership role, works in a sales or marketing position, or spends a significant amount of time with clients

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
8.0

LEVEL
Basic

This course is available to be scheduled as:

Group Live Webcast - 4 hour
 

Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.


Or, contact BLI: 888-481-3500 or learn@blionline.org