There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.
Course ID: LISTEN
Listening For Leaders: Ask the Question, Discover the Need, Win the Trust
LEARNING OBJECTIVES
- Understand why it is so difficult to listen
- Apply skills to enhance professional and personal relationships by increasing listening performance
- Become a more effective leader, team member and opportunity developer
- Identify how to probe for a client’s or colleague’s real needs so you can add value more effectively and build stronger relationships
- Develop skills in resolving objections and overcoming resistance
MAJOR TOPICS
- Why is it so hard to listen
- What should you be listening for
- Asking the right question the right way
- Dos and Don’ts for effective listening
- Using listening skills to build business and professional relationships
- Resolving objections and overcoming resistance