Course ID: PACM

Improve Productivity by Avoiding Conflict & Miscommunication

Seventy to ninety percent of all communication is misinterpreted. Miscommunication leads to conflict, and conflict leads to lost productivity. Can you afford to misunderstand your staff, colleagues, or clients? Most conflict situations can be avoided by simply listening. Yet, only ten percent of professionals have ever had a class on listening skills. This interactive course is filled with exercises and activities that will help you to improve efficiency and effectiveness within your company, department, or firm. You will learn specific techniques and be able to see immediate results (less confusion, fewer errors, and clearer communication). When you improve your listening skills, you gain respect from others.


LEARNING OBJECTIVES
  • Increase revenue by decreasing costly errors due to miscommunication
  • Identify your natural listening style
  • Build on your natural listening strengths
  • Learn the appropriate listening style for different situations and how you can adapt your listening skills

MAJOR TOPICS
  • Six practical techniques to improve your listening skills
  • Creating harmony in the office by reducing misunderstandings
  • Improving productivity by decreasing the amount of time wasted on confusion
  • Avoiding conflict by understanding the other persons viewpoint

DESIGNED FOR
All

FIELD OF STUDY
Communications

PREREQUISITES
People who manage staff or who interact with clients

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
8.0

LEVEL
Intermediate

This course is available for your group as:

Group Live
 

Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.


Or, contact BLI: 888-481-3500 or learn@blionline.org