Course ID: DIFFCONV

How to Conduct Difficult Conversations in the Workplace


Asking for a promotion, giving negative feedback, saying “no” to a supervisor – These are all the conversations that make life so complicated. Georgetown professor Sarah Gershman will show you how to navigate them smoothly, confidently, and effectively.


LEARNING OBJECTIVES
  • Develop better listening skills
  • Learn how to decide when to raise a conversation and when to let it go
  • Learn how to manage complex emotions
  • Learn how to steer a conversation forward
  • Learn a process for navigating any conversation

MAJOR TOPICS
  • How to understand your own “triggers”
  • How to read body language
  • How to determine when to raise a topic and when to get it go
  • How to separate intent from impact
  • How to move away from blame
  • How to identify and achieve concrete objectives in a conversation
  • How to deal with particularly difficult people

DESIGNED FOR
Everyone

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
3.0

LEVEL
Basic

This course is available to be scheduled as:

Group Live
 

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Or, contact BLI: 888-481-3500 or learn@blionline.org