Course ID: DIFFCONV

How to Conduct Difficult Conversations in the Workplace

Asking for a promotion, giving negative feedback, saying “no” to a supervisor – These are all the conversations that make life so complicated. Georgetown professor Sarah Gershman will show you how to navigate them smoothly, confidently, and effectively.


LEARNING OBJECTIVES
  • Develop better listening skills
  • Learn how to decide when to raise a conversation and when to let it go
  • Learn how to manage complex emotions
  • Learn how to steer a conversation forward
  • Learn a process for navigating any conversation

MAJOR TOPICS
  • How to understand your own “triggers”
  • How to read body language
  • How to determine when to raise a topic and when to get it go
  • How to separate intent from impact
  • How to move away from blame
  • How to identify and achieve concrete objectives in a conversation
  • How to deal with particularly difficult people

DESIGNED FOR
Everyone

FIELD OF STUDY
Communications

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
3.0

LEVEL
Basic

This course is available for your group as:

Group Live
 

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Or, contact BLI: 888-481-3500 or learn@blionline.org