Course ID: EXCEPCUS

Exceptional Customer Service – Effective Communication

There is no greater determinant of your professional success than your ability to communicate effectively with your customers. In this fun and interactive workshop, you will gain a toolbox of simple and concrete customer service strategies that can be applied immediately – in a variety of settings. All participants will have opportunities for practice and feedback.


LEARNING OBJECTIVES
  • Participants will learn how to:
  • Demonstrate respect for the customer (timeliness, readiness, responsiveness, etc.)
  • Use understand the unspoken need of the customer
  • Deal with difficult customers
  • Respond when you don’t know the answer
  • Use and read body language
  • Prepare for a meeting
  • Apply customer service skills to a variety of different audiences (external customers, internal staff, volunteers, etc.)

MAJOR TOPICS
  • Concrete strategies to be applied immediately in any customer service setting
  • Interactive exercises and discussion
  • Opportunities to practice and receive feedback
  • Real-life examples from other businesses and industries

DESIGNED FOR
Anyone who wants to improve their customer/client service skills

FIELD OF STUDY
Communications

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
4.0

LEVEL
Basic

This course is avaliable for your group as:

Group Live
 

Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.


Or, contact BLI: 888-481-3500 or learn@blionline.org