Course ID: CSIWORK

CSI Workplace: Customer Service Is Your Profit

You’ll study clues in Leadership research showing excellent internal and external customer service produces profit. You’ll discover how to build top-down, customer service into your workplace.


LEARNING OBJECTIVES
  • Upon completion of this program participants will be able to:
  • describe steps to impact your culture for the health of your company
  • define why your customer service externally must be extraordinary
  • outline how motivated employees create loyal customers

MAJOR TOPICS

Precise Language for Excellent Customer Service

  • Harvard Business Review Research regarding Profitability and Customer Service
  • Affirmation Styles for Outstanding Internal Customer Service

DESIGNED FOR
All professionals

FIELD OF STUDY
Personal Development

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
3.0

LEVEL
Basic

This course is available for your group as:

Group Live
 

Let's Roll!

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Or, contact BLI: 888-481-3500 or learn@blionline.org