Course ID: CSIWORK

CSI Workplace: Customer Service Is Your Profit

You’ll study clues in Leadership research showing excellent internal and external customer service produces profit. You’ll discover how to build top-down, customer service into your workplace.


LEARNING OBJECTIVES
  • Upon completion of this program participants will be able to:
  • describe steps to impact your culture for the health of your company
  • define why your customer service externally must be extraordinary
  • outline how motivated employees create loyal customers

MAJOR TOPICS

Precise Language for Excellent Customer Service

  • Harvard Business Review Research regarding Profitability and Customer Service
  • Affirmation Styles for Outstanding Internal Customer Service

DESIGNED FOR
All professionals

FIELD OF STUDY
Business Mgmt & Organization

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
3.0

LEVEL
Basic

This course is available for your group as:

Group Live
 

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Or, contact BLI: 888-481-3500 or learn@blionline.org