Each day business leaders and their staff are involved in a variety of communications with customers and colleagues that make or break their success. Whether making a good first impression or masterfully handling conflict or negotiations, strong communication skills are essential to profitability and growth. This highly interactive workshop will introduce participants to seven communication strategies followed by small group exercises where they can apply their knowledge to real-life examples. Content includes tactics on de-scalating conflict through the use of I-messages, employing principle-based vs. position-based negotiation skills, writing short but effective emails, recognizing gender differences in communication styles, and reading non-verbal cues. Attendees will depart with practical tips and techniques that they can immediately apply and coach others within their own organizations to assure business success.
4-hour workshop (including breaks), where content is delivered and discussed, followed by small group breakouts of 3 with rotating roles of communicators and observers. Content delivery will include a few video clips from TED Talks.