Course ID: CCC

Communicating in the Workplace

How you communicate with your clients can make or break your career! We will discuss different client’s personality styles and demonstrate the different ways to communicate information to them. See how recognizing their personality style(s) can turn communication breakdowns into breakthroughs.


LEARNING OBJECTIVES
  • Increase your understanding of the four main personality styles that are in today’s workplace.
  • Illustrate how body language can say more than words
  • Discuss the differences in communicating between the generations.
  • Understand it is important to know your audience.

MAJOR TOPICS
  • Demonstrating the four personality styles through the use of the Seinfeld sitcom
  • Demonstrate that your body language must match your words
  • Demonstrate the different communication styles between the generations

DESIGNED FOR
Practitioners, auditors, analysts, firm administrators, and finance professionals

FIELD OF STUDY
Communications

PREREQUISITES
None

COURSE PRODUCER
Business Learning Institute

CPE CREDITS
2.0

LEVEL
Basic

This course is available for your group as:

Group Live
 

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Or, contact BLI: 888-481-3500 or learn@blionline.org