Course ID: TML

The Missing Link: How to Grow Sales and Retention Through Customer Service

Is your Customer Service team paying for itself? Through proven ideas and initiatives, you can develop programs to increase sales revenue, improve customer/client retention, and create career opportunities through your Customer Service department.

Learning Objectives

After completing this course, you will be able to:
-Select Customer Service initiatives to drive revenue
-Distinguish your CS Team into a department that pays for itself
-Select programs to increase customer/sales retention and average transaction amount
-Identify how to increase employee retention
-Recognize and identify staff talent
-Indicate new ideas to stimulate sales growth
-Recognize how to use data to pinpoint hidden sales opportunities

Major Topics

-Using data to find hidden opportunities
-Developing winning upsell programs
-Shifting your Customer Service team to the front line of sales and retention
-Brainstorming ideas to increase revenue through Customer Service
-Improving employee morale and retention through innovative sales campaigns

Who Should Attend
  • Customer service professionals and leaders
  • Marketing professionals
  • Sales professionals
  • CS/CX professionals
  • Executives

Fields of Study
Business Management & Organization



Business Learning Institute

CPE Credits


This course is available for your group as:


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