Course ID: CC

The Communication Challenge: Disarming Difficult People

How often do you deal with difficult clients, co-workers, staff and bosses What impact do they have on productivity and morale

Learning Objectives
  • Learn how to effectively deal with different types of difficult people encountered during the workday
  • Develop greater confidence, productivity and sense of control

Major Topics
  • The six different types of difficult people and what motives them
  • The most common mistake well-intentioned people make that actually worsens the situation
  • The four steps necessary to successfully communicate with any difficult person
  • How to “get in sync” with a difficult person and get along better
  • Specific strategies that prevent you from being manipulated by others
  • Special body language techniques to use when dealing with different types of difficult people

Who Should Attend

All levels within the organization

Fields of Study
Communications and Marketing



Business Learning Institute

CPE Credits


This course is available for your group as:


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