How often do you deal with difficult clients, co-workers, staff and bosses What impact do they have on productivity and morale
Course ID: CC
The Communication Challenge: Disarming Difficult People
Learning Objectives
- Learn how to effectively deal with different types of difficult people encountered during the workday
- Develop greater confidence, productivity and sense of control
Major Topics
- The six different types of difficult people and what motives them
- The most common mistake well-intentioned people make that actually worsens the situation
- The four steps necessary to successfully communicate with any difficult person
- How to “get in sync” with a difficult person and get along better
- Specific strategies that prevent you from being manipulated by others
- Special body language techniques to use when dealing with different types of difficult people
Who Should Attend
All levels within the organization
Fields of Study
Communications and MarketingPrerequisites
None