Course ID: ODEPC

Overcoming Difficult Employee Performance Conversations

Managers often avoid difficult performance conversations with employees because they feel like a “bad guy”. While we all want to respect people, organizational success rides on the performance of each employee. This course will teach you how to set clear expectations with employees and how to deliver the feedback that will leave them feeling honored and respected.

Learning Objectives
  • The types of expectations that should be established for every employee
  • How to set clear performance and behavioral expectations
  • How to manage to expectations
  • How to deliver feedback to the employee
  • How the employee should be involved in their own development

Major Topics
  • Gain a clear understanding of why setting expectations with employees is so important
  • Uncover the challenges that may be stopping you from delivering important employee feedback
  • Practice what you learn by developing a set of expectations for at least one employee in your group
  • Templates for setting employee expectations and for how to deliver feedback will be provided

Who Should Attend

Supervisors and Managers – anyone with one or more employees reporting to them

Fields of Study
Personnel/Human Resources



Business Learning Institute

CPE Credits


This course is available for your group as:


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