Most of us avoid talking about sensitive or uncomfortable topics – especially at work. With so many companies striving to improve their awareness of and commitment to diversity and inclusion, it requires everyone to be comfortable speaking openly and authentically. An important first step is understanding unconscious bias, which often results in an unintended impact on others. We will explain the importance of understanding awareness and intention on improving interpersonal communication and building trust. We will offer tips and strategies for planning for difficult conversations to help reduce anxiety, minimize avoidance and become more confident in holding conversations about difficult topics.
This session offers communication strategies for conversations on uncomfortable issues, difficult relationships or sensitive topics. While the focus is on uncomfortable conversations related to diversity, equity and inclusion, we will also explain how the strategies apply to challenging conversations that occur in the workplace (i.e., difficult feedback, challenging customer, etc.). During the session, participants will learn how to engage in safe, constructive dialogue that can build trust and strength workplace relationships. We will provide techniques participants can apply in their conversations.