Course ID: MGFB

Multiple Generations and the Future of Business

As we emerge from pandemic, the future of business is here. It’s a future in which organizations must move faster, flatten their hierarchies, operate more virtually and adapt to a changed workforce. This new era goes beyond generations–and requires leaders from every generation to learn new ways of working, leading, and managing.
In this session, author and thought leader Karl Ahlrichs will share research, case studies and lessons learned from his leading edge work in Human Capital. In addition to new strategies, Karl will offer tactics that can be implemented immediately to improve communication and reduce conflict for adapting to this new reality. It’s not about simply “dealing with Millennials” as the new majority in the workforce—it’s about working with them to design organizations that thrive in today’s environment and understand how to drive deep engagement with employees, customers, members and volunteers in a new way.

Learning Objectives

After completing this course, you will be able to:
• Identify key drivers of each generation, not in an attempt to “deal” with them, but to understand how each perspective is relevant to the broader changes we face leading and managing organizations in today’s environment
• Recognize the importance of digital, clear, fluid, and fast in creating organizational cultures that will thrive in the 21st century
• Identify practical ways to start shifting the culture of your own organization by changing processes and facilitating new behaviors among employees from all generations

Major Topics

•Three major trends that are converging in the next few years to bring great changes to management and leadership
•A better understanding of each generation and what drives their values
•Understanding the four key capacities for thriving in this new post-COVID era:
•Using technology as a mindset that focuses on customers and employees and ensures continuous growth and innovation
•Making things more visible to enable better decision making throughout the organization
•Keeping your hierarchy, but making it more flexible and responsive in order to drive success
•Using trust, empathy and transparency to enable a “leap-ahead” move
•The importance of organizational culture in developing these capacities

Who Should Attend

Anyone in management or supervision.

Fields of Study
Business Management & Organization


Should have experience in management or supervision.

Business Learning Institute

CPE Credits


This course is available for your group as:


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