Microsoft Teams: How it Works for Effective Communication and Collaboration

It’s time to learn Microsoft Teams usage and best practices, increase your technology collaboration skills, and understand how Outlook and Teams work together. Understanding Team roles, security, meetings, file upload and sharing with SharePoint online, @mentions, chat, public and private channels, tabs, and apps will enhance your daily work productivity.

Learning Objectives

This course emphasizes:

  • Microsoft Teams best practices
  • Specific features to enhance collaboration,
  • How Outlook and Teams work together

You will understand:

  • Team roles
  • Security
  • Collaboration
  • File upload and sharing with SharePoint online
  • Meetings
  • @mentions, chat, public and private channels, tabs, and apps

This course applies to the Windows version of Microsoft 365. Class format: instructor-led hands-on group training in live streaming.

Major Topics

Collaborating with Teams

  • Overview of Microsoft Teams – User Interface in detail
  • Converse and Share in Teams – Converse, post creation, @mentions, save options, file discovery and sharing, profile, settings
  • Activity feed – View, sort, filter, settings
  • Follow channels and people
  • Meet in Teams – Meeting scheduling, persistent meeting history, work while meeting, initiate a call, share your desktop, create recording, leave the meeting
  • Collaborate with Office 365 Apps and Teams – co-author documents in Teams, email integration, command box, search

Configuring Teams

  • Configure Teams – Configure and override presence, manage your messaging contacts, configure tabs in Teams, Team creation, access, roles, management
  • Channels and Tabs – Channel types, adding channel tabs for apps and files

Interacting with Outlook

  • Learn Outlook user interface changes and best practices related to Teams
  • Identify Calendar interactivity
  • Send email to a Team channel
  • Work with global address list and contacts within Teams
  • Set and override Presence indicator
  • Learn new Teams interactivity in Outlook on the web vs. Outlook Desktop

Who Should Attend

Anyone in an organization who wants to improve their technology communication and collaboration skills.

Fields of Study
Computer Software & Applications


Familiarity with Microsoft Office programs

Business Learning Institute

CPE Credits


This course is available for your group as:


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