Course ID: MBAECS

MBAexpress: Excellent Customer Service – V2.0

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.


Learning Objectives
  • Define excellent customer service
  • Identify skills needed for excellent customer service
  • Describe how best to serve your external customers
  • Describe how best to serve your internal customers -your boss, departments, and your employees

Major Topics
  • Internal vs External Customer Service
  • Servicing Customers Well
  • Customer Needs and Wants

Advanced Preparations

None


Who Should Attend

CPAs, corporate finance teams, business leaders and other financial professionals


Fields of Study
Communications and Marketing

Prerequisites

None


Provider
Business Learning Institute

CPE Credits
1.0

Level
Basic

This course is available for your group as:

 

Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.


Or, contact BLI: 888-481-3500 or team@blionline.org
Your browser is out-of-date!

Update your browser to view this website correctly.

Update my browser now

×