Course ID: BTRC

Interpersonal Leadership – Building Trust and Resolving Conflict

Building Trust – Relationships that are high in trust are much more effective than ones that are not. Trust cannot be faked, manipulated or forced but it can be earned. Establishing compelling trust in relationships is everyone’s job but one that is not always easy to do. In this presentation we will look at the challenge of building trust in every relationship and the impact of trust on a company’s bottom-line.

Resolving Conflict (Removing The Dead Moose) – Conflict is a natural part of any relationship. Conflict by itself is not good or bad but the way we address it can be. When you are faced with an issue that you don’t think you can address with someone, it puts a distance between you and them. The more issues there are, the greater the distance and the lower the trust. Addressing conflict in a non-confrontational way that strengthens a relationship is a skill that everyone needs to develop to be successful. When not addressed correctly, conflict can destroy a relationship and the productivity of both people involved. In this presentation participants will learn how to create an environment of safety where issues can be addressed and obstacles removed.

(Available in full day, half-day or keynote format)

Learning Objectives
  • How to build trust with every team member
  • What to do when trust is broken
  • Participants will learn:
  • How to control your ego so it doesn’t get in the way
  • How to manage relationships you can’t lead
  • The 4 steps to resolving conflict when it happens
  • What to do when the other person won’t play
  • How to address conflict that is communicated non-verbally
  • How to build a culture that thrives on resolving conflict

Major Topics
  • Building trust in every relationship
  • Impact of trust on company’s bottom line
  • Addressing conflict in a non-confrontational way
  • Creating an environment of safety
  • Addressing issues
  • Removing obstacles

Who Should Attend

All levels within an organization

Fields of Study
Personal Development



Business Learning Institute

CPE Credits


This course is available for your group as:


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