Course ID: EITW

Emotional Intelligence in Today’s Workplace

Yesterday, understanding yourself and others felt like a luxury. Today it is a necessity.

Leadership skills are usually fairly recognizable. People who take initiative, who have a vision, and who can strategize, plan and accomplish goals to achieve their vision are considered good leaders. But in the last several years we have come to recognize a different type of skill that is innate in a truly good leader.

That’s where emotional intelligence crosses paths with strong leadership. Historically, emotional intelligence was looked at as “nice to have” or “optional” and a “soft skill”. We now understand that it is one of our most vital core skills and that the correlation between advanced leadership and strong emotional intelligence is as high as 92%. Emotional intelligence (or EQ) is “the ability to accurately perceive your own and others’ emotions; to understand the signals that emotions send about relationships, and to manage your own and others’ emotions.”

This course utilizes the work and research of Daniel Goleman, Bob Anderson, Claudio Naranjo, John Gottman, and many other organizational strategists and psychologists. This core competencies session gives you a general understanding and a workshop following can be specialized to offer deeper dives on specific elements of EQ and examples and context.

Learning Objectives

Upon completion of this course, participants will be able to:

  • Understand the science, history and definitions of emotional intelligence
  • Use the (5) main components of emotional intelligence
  • Identify personal triggers, how they show up in the body, and how to regulate them
  • The (6) benefits of emotional intelligence in the workplace
  • How emotional intelligence lowers stress and reduces conflict
  • Strategies to integrate emotional intelligence at work

This course can be specialized or expanded to include:

  • Burnout
  • Mindset
  • Behavioral Types
  • Active Empathy
  • Emotional Literacy
  • Self-regulation
  • Self-esteem and Presence
  • Authenticity
  • Mentoring + Teaching Emotional Intelligence
  • Transition, Change and Re-learning Emotional Balance

Major Topics
  • Emotional Intelligence / EQ
  • Individual Leadership Development
  • Team Leadership Development
  • Change Management
  • Conflict Management

Advanced Preparations


Who Should Attend

Line Managers
Senior Leaders

Fields of Study
Business Management & Organization



Business Learning Institute

CPE Credits


This course is available for your group as:


Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.

Or, contact BLI: 888-481-3500 or
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