Course ID: BCCC

Building a Culture of Conversation: Communication with a Purpose, For Results

From new staff member to highly experienced, long-term executives, employees need to converse regularly to clarify direction, priority and expectations. Organizations that don’t encourage and accommodate conversation tend not to hear information that can foster creative decision-making, innovative ideas and solutions, and improved productivity and general functioning of that organization. Conversation is not just coffee klatsching — it’s dialogue that helps people connect, understand issues and personalities, and gain commitment to action. Ultimately, organizations with strong conversational cultures can move and change faster than their competitors.

Learning Objectives
  • Define conversation and its role in the organization
  • Identify patterns of conversations that encourage problem resolution, information sharing and commitment building
  • Practice conversation patterns that encourage sharing, challenging, and making commitments to issues and initiatives
  • Describe approaches to developing a knowledge-sharing, opinion-elucidating culture through conversation

Major Topics
  • Conversation structures and cue cards to develop skill in conversation
  • Increase participant capability in gaining commitment and buy-in to organization initiatives and change

Who Should Attend

Any professional who wants to create stronger interpersonal skills in a work team or organization

Fields of Study
Communications and Marketing



Business Learning Institute

CPE Credits


This course is available for your group as:


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