Course ID: BCC

Becoming a More Confident Communicator

How important is communication to your professional success? Experts tell us that as much as 82% of workplace problems are related to miscommunication. In this practical workshop, you will learn how to become a more effective communicator by maximizing your confidence, credibility, and collaboration during the communication process.

Learning Objectives

After completing this course, you will be able to:

  • Use eye contact, hand gestures, and your voice to become much more confident and credible during the communication process.
  • Select the most effective platforms to use while communicating in a virtual environment.
  • Leverage relaxation and breathing techniques to calm nerves and reduce anxiety while communicating.
  • Customize 3 ways to ensure that the intended message is consistently both received and understood.

Major Topics
  • 6 ways to use voice and body language to create a more powerful impact.
  • Two important strategies for effectively communicating in a virtual environment.
  • The biggest communication mistakes most people make, and how to avoid them.
  • 3 quick and easy ways to connect with almost anyone.
  • 2 critical components involved in active listening.
  • The best strategies for effectively using questions during the communication process.
  • When a lot of detail can hurt the communication process – and when it can help.
  • Key techniques for confidently communicating in an assertive way that minimizes misunderstandings.

Who Should Attend

All levels within an organization.

Fields of Study
Communications and Marketing



Business Learning Institute

CPE Credits


This course is available for your group as:


Let's Roll!

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