Course ID: ANT-MAIN

Anticipate the Future with Karl Ahlrichs

Gain fresh insight into guiding your staff through the “people side” of modern workplace issues. The Anticipate series gives you a reality-based set of tactics to help you and your staff thrive in the future.

  • May be customized for live groups
  • Also available in 7, 1-hour modules (webcast and on-demand)

Learning Objectives

  • Anticipate Change: Avoiding Ulcers in the New Abnormal World
    • List the four steps of processing change
    • Describe personality traits as they relate to change resistance
    • Recognize the value of the Personal Power Grid
    • Apply techniques for managing personal transition
  • Anticipate Client Needs: Beyond Best Practices in Client and Customer Service
    • Differentiate between customer service and customer experience
    • Recall the three levels of customer relationships
    • Recognize core organizational and cultural decisions that build a sustainable culture of good customer experience
    • Recall key points of the Herzberg’s Motivational Theory
    • List techniques for delivering great customer experiences
  • Anticipate Development: Moving From Employee to Manager to Leader
    • Recognize the new roles of Manager and Leader from a beginning point of employee
    • Understand how to set SMART goals and communicate them up and down the organizational chain.
    • Recall the elements of leader credibility
    • Identify successful and unsuccessful techniques used for motivating people
    • Identify challenging factors when managing friends
  • Anticipate Engagement: Motivating the Next Workforce
    • Identify how to motivate high performers
    • Identify techniques to better engage the new workforce
    • Recall components of the New Model of Leadership
    • Recognize how to motivate all generations using three valid motivational theories
  • Anticipate Greatness: Building a Productive, Resilient Workforce
    • Identify key techniques for hiring high performers
    • Recognize key indicators of a hire’s long-term success
    • Identify what motivates a high performing team
    • Identify key characteristics of a strong employee/employer relationship
    • Recognize the core values that are most highly valued across all generations
  • Anticipate Inclusion: Building a Sustainable Culture of Diversity
    • Define a modern implementation of Diversity and Inclusion
    • Recognize the impact of generational issues on Diversity
    • Define organization culture
    • Identify the performance benefits of managing a competitive advantage
    • Recognize the ethical underpinnings of Diversity and Inclusion
  • Anticipate The Next Generation: A Different Take on the Generations
    • Recognize the shifts happening in the generations that make up the workforce – how to read and react to those shifts
    • Identify effective communication strategies using a mix of communication channels across generations, while maintaining a consistent message
    • Identify strategies for keeping high performing talent from across all generations
    • Recognize the main types of information and how to use them to best reduce information overload
    • Identify the three core values that all generations have in common as the most important

Major Topics

Series Modules:

  • Anticipate Change: Avoiding Ulcers in the New Abnormal World
  • Anticipate Client Needs: Beyond Best Practices in Client and Customer Service
  • Anticipate Development: Moving From Employee to Manager to Leader
  • Anticipate Engagement: Motivating the Next Workforce
  • Anticipate Greatness: Building a Productive, Resilient Workforce
  • Anticipate Inclusion: Building a Sustainable Culture of Diversity
  • Anticipate The Next Generation: A Different Take on the Generations

Advanced Preparations

None


Who Should Attend

All professionals, especially management and those working in the area of Human Resources


Fields of Study

Personnel/Human Resources

Prerequisites

At least one year managerial experience


Provider

Business Learning Institute

CPE Credits

7.0

Level

Intermediate

This course is available for your group as:

 

Let's Roll!

To learn more or customize this course for your group, complete this form and a BLI team member will get back with you shortly.


Or, contact BLI: 888-481-3500 or learn@blionline.org
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