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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
The Communication Challenge: Disarming Difficult PeopleCOURSE ID: CC
DESCRIPTION

How often do you deal with difficult clients, co-workers, staff and bosses What impact do they have on productivity and morale

DESIGNED FOR: All levels within the organizationFIELD OF STUDY: CommunicationsLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 8.0OBJECTIVES:
  • Learn how to effectively deal with different types of difficult people encountered during the workday
  • Develop greater confidence, productivity and sense of control
HIGHLIGHTS:

* The six different types of difficult people and what motives them * The most common mistake well-intentioned people make that actually worsens the situation * The four steps necessary to successfully communicate with any difficult person * How to “get in sync” with a difficult person and get along better * Specific strategies that prevent you from being manipulated by others * Special body language techniques to use when dealing with different types of difficult people

INSTRUCTOR
Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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