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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Situational Communication: How to Connect with More People More OftenCOURSE ID: BGC
DESCRIPTION

How important is communication to the success of your employees? According to Tom Peters in “The Management Advantage,” 82% of workplace problems are related to miscommunication.

DESIGNED FOR: All levels within an organization based on client needsFIELD OF STUDY: CommunicationsLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 8.0OBJECTIVES:
  • Become great communicators by minimizing misunderstanding, stress and personal frustration during the communication process
HIGHLIGHTS:

* Six ways to use voice and body language to create a more powerful impact * The difference between imagined problems and reality * The biggest communication mistake most people make and how to avoid it * Use relaxation and breathing techniques to calm nerves and reduce anxiety * Three quick and easy ways to connect with almost anyone * Two critical components involved in active listening * Perception in interpersonal communications * Effectively use questions * Connect with another person by practicing communication matching * When a lot of detail can hurt and when it can help * An easy-to-use technique to remember a person’s name * Three ways to check to ensure the intended message was received and understood * How to really mean what you say and say what you mean in an assertive way that minimizes misunderstandings * Naturally and comfortably use eye contact, hand gestures and voice to become more confident

INSTRUCTOR
Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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