DESIGNED FOR: Middle to Upper Management, Executive Management, Government Officials, Entrepreneurs, Firm Partners, and High Potential Employees.FIELD OF STUDY: Business Mgmt & OrganizationLEVEL: BasicPREREQUISITES: Basic understanding of management science.COURSE PRODUCER: Business Learning InstituteCREDITS: 4.0OBJECTIVES:
- Identify the internal and external constituents of your company.
- Explore internal and external ways to cultivate constituents into becoming an advocate every time.
- Determine and enable, empower, entrust, and expect “exceptional” levels of customer care, both internally and externally.
* Exploration of the four macro reasons customer psychologically let-go and begin the exit process. * A discussion of the four buying and relationship drivers and how they apply to your organization, product-by-product and service-by-service. * Why people leave your company or aren’t receptive to even coming onboard. * How to re-engage angry individuals to solve their inner needs and win them back, utilizing the model of WINBack™ * The Customer Service Index® model used for measuring how other really perceive you and what is truly valued most. * What your true Moments-of-Truth™ or TouchPoints™ are and how to forecast them in your customers mind.