CONTACT THE BUSINESS LEARNING INSTITUTE
Name*
Email Address*
Phone Number:
Message:
Please enter the following text in the box below:
captcha
ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Service Leadership: Enabling Exceptional Customer CareCOURSE ID: SERVLEAD
DESCRIPTION

Explore perspectives from the outside in on how your constituents/clients/stake-holders/customers (externally and internally) measure you.

DESIGNED FOR: Middle to Upper Management, Executive Management, Government Officials, Entrepreneurs, Firm Partners, and High Potential Employees.FIELD OF STUDY: Business Mgmt & OrganizationLEVEL: BasicPREREQUISITES: Basic understanding of management science.COURSE PRODUCER: Business Learning InstituteCREDITS: 4.0OBJECTIVES:
  • Identify the internal and external constituents of your company.
  • Explore internal and external ways to cultivate constituents into becoming an advocate every time.
  • Determine and enable, empower, entrust, and expect “exceptional” levels of customer care, both internally and externally.
HIGHLIGHTS:

* Exploration of the four macro reasons customer psychologically let-go and begin the exit process. * A discussion of the four buying and relationship drivers and how they apply to your organization, product-by-product and service-by-service. * Why people leave your company or aren’t receptive to even coming onboard. * How to re-engage angry individuals to solve their inner needs and win them back, utilizing the model of WINBack™ * The Customer Service Index® model used for measuring how other really perceive you and what is truly valued most. * What your true Moments-of-Truth™ or TouchPoints™ are and how to forecast them in your customers mind.

Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
SUBSCRIBE TO THE BLI BLOG