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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Overcoming Difficult Employee Performance ConversationsCOURSE ID: ODEPC
DESCRIPTION

Managers often avoid difficult performance conversations with employees because they feel like a “bad guy”. While we all want to respect people, organizational success rides on the performance of each employee. This course will teach you how to set clear expectations with employees and how to deliver the feedback that will leave them feeling honored and respected.

DESIGNED FOR: Supervisors and Managers – anyone with one or more employees reporting to themFIELD OF STUDY: Personnel/HRLEVEL: OverviewPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 2.0OBJECTIVES:
  • The types of expectations that should be established for every employee
  • How to set clear performance and behavioral expectations
  • How to manage to expectations
  • How to deliver feedback to the employee
  • How the employee should be involved in their own development
HIGHLIGHTS:

* Gain a clear understanding of why setting expectations with employees is so important * Uncover the challenges that may be stopping you from delivering important employee feedback * Practice what you learn by developing a set of expectations for at least one employee in your group * Templates for setting employee expectations and for how to deliver feedback will be provided

INSTRUCTOR
Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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