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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
MBAexpress: Excellent Customer ServiceCOURSE ID: MBAECS
DESCRIPTION

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

DESIGNED FOR: CPAs, corporate finance teams, business leaders and other financial professionals.FIELD OF STUDY: CommunicationsLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 1.0OBJECTIVES:
  • Define excellent customer service
  • Identify the finance department’s product
  • Identify the finance department’s customers
  • Serve their customers well
  • Identify skills for excellent customer service
HIGHLIGHTS:

* Internal vs External Customer Service * Servicing Customers Well * Customer Needs & Wants

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Business Learning Institute - Course Catalog
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