*Successful practitioners make things happen – they anticipate and resolve issues before they become problems. They don’t run from trouble, fail to respond when they don’t immediately know an answer, wait for the phone to ring, or react at the last minute. This course will provide you with relevant examples and tools you can immediately utilize to enhance your ability to be one of those successful practitioners who “makes things happen”.
*In today’s business environment, email, telephone and instant messaging are not a substitute for the importance and value of periodic face-to-face interaction and communication with your client. Are client relationships strictly business, or to what extent can they also be personal? We will identify different client personalities and management styles and discuss ways to modify and develop one’s behavior and approach to optimize interpersonal relationships.
*There exists a perception gap between you and your client relating to the expectations, importance and value of what you do. As a result, clients see many things differently than you do. This course will help you to better understand the perception gap and provide tools to better communicate with your client and narrow the gap.
*As your career advances, the strengthening and development of your people and interpersonal skills will be equally or more important than your technical skills. This applies not only to client relationships, but also to the mentoring and development of the next generation of leaders in your own organization. We will discuss ways to take advantage of life-long learning opportunities that exist in the accounting profession, and best practices to effectively convert such knowledge into proven strategies for client, business and personnel development.