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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Listening For Leaders: Ask the Question, Discover the Need, Win the TrustCOURSE ID: LISTEN
DESCRIPTION

There is no more powerful skill in building enduring and profitable relationships — with clients, members of your firm and others in your life — than listening. Yet listening is incredibly difficult, even if you are trying hard. This course teaches tips and tricks for mastering this most difficult and rewarding skill.

DESIGNED FOR: Anyone who has the need to build relationships, especially anyone in a firm with a leadership role, works in a sales or marketing position, or spends a significant amount of time with clientsFIELD OF STUDY: Personal DevelopmentLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 8.0OBJECTIVES:
  • Understand why it is so difficult to listen
  • Apply skills to enhance professional and personal relationships by increasing listening performance
  • Become a more effective leader, team member and opportunity developer
  • Identify how to probe for a client's or colleague's real needs so you can add value more effectively and build stronger relationships
  • Develop skills in resolving objections and overcoming resistance
HIGHLIGHTS:

* Why is it so hard to listen * What should you be listening for * Asking the right question the right way * Dos and Don’ts for effective listening * Using listening skills to build business and professional relationships * Resolving objections and overcoming resistance

Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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