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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Improve Productivity by Avoiding Conflict & MiscommunicationCOURSE ID: PACM
DESCRIPTION

Seventy to ninety percent of all communication is misinterpreted. Miscommunication leads to conflict, and conflict leads to lost productivity. Can you afford to misunderstand your staff, colleagues, or clients? Most conflict situations can be avoided by simply listening. Yet, only ten percent of professionals have ever had a class on listening skills. This interactive course is filled with exercises and activities that will help you to improve efficiency and effectiveness within your company, department, or firm. You will learn specific techniques and be able to see immediate results (less confusion, fewer errors, and clearer communication). When you improve your listening skills, you gain respect from others.

DESIGNED FOR: AllFIELD OF STUDY: CommunicationsLEVEL: IntermediatePREREQUISITES: People who manage staff or who interact with clientsCOURSE PRODUCER: Business Learning InstituteCREDITS: 8.0OBJECTIVES:
  • Increase revenue by decreasing costly errors due to miscommunication
  • Identify your natural listening style
  • Build on your natural listening strengths
  • Learn the appropriate listening style for different situations and how you can adapt your listening skills
HIGHLIGHTS:

* Six practical techniques to improve your listening skills * Creating harmony in the office by reducing misunderstandings * Improving productivity by decreasing the amount of time wasted on confusion * Avoiding conflict by understanding the other persons viewpoint

Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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