Seventy to ninety percent of all communication is misinterpreted. Miscommunication leads to conflict, and conflict leads to lost productivity. Can you afford to misunderstand your staff, colleagues, or clients? Most conflict situations can be avoided by simply listening. Yet, only ten percent of professionals have ever had a class on listening skills. This interactive course is filled with exercises and activities that will help you to improve efficiency and effectiveness within your company, department, or firm. You will learn specific techniques and be able to see immediate results (less confusion, fewer errors, and clearer communication). When you improve your listening skills, you gain respect from others.