CONTACT THE BUSINESS LEARNING INSTITUTE
Name*
Email Address*
Phone Number:
Message:
Please enter the following text in the box below:
captcha
ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
How to Conduct Difficult Conversations in the WorkplaceCOURSE ID: DIFFCONV
DESCRIPTION

Asking for a promotion, giving negative feedback, saying “no” to a supervisor – These are all the conversations that make life so complicated. Georgetown professor Sarah Gershman will show you how to navigate them smoothly, confidently, and effectively.

DESIGNED FOR: EveryoneFIELD OF STUDY: CommunicationsLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 3.0OBJECTIVES:
  • Develop better listening skills
  • Learn how to decide when to raise a conversation and when to let it go
  • Learn how to manage complex emotions
  • Learn how to steer a conversation forward
  • Learn a process for navigating any conversation
HIGHLIGHTS:

* How to understand your own “triggers” * How to read body language * How to determine when to raise a topic and when to get it go * How to separate intent from impact * How to move away from blame * How to identify and achieve concrete objectives in a conversation * How to deal with particularly difficult people

Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
SUBSCRIBE TO THE BLI BLOG