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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Exceptional Customer Service – Effective CommunicationCOURSE ID: EXCEPCUS
DESCRIPTION

There is no greater determinant of your professional success than your ability to communicate effectively with your customers. In this fun and interactive workshop, you will gain a toolbox of simple and concrete customer service strategies that can be applied immediately – in a variety of settings. All participants will have opportunities for practice and feedback.

DESIGNED FOR: Anyone who wants to improve their customer/client service skillsFIELD OF STUDY: CommunicationsLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 4.0OBJECTIVES:
  • Participants will learn how to:
  • Demonstrate respect for the customer (timeliness, readiness, responsiveness, etc.)
  • Use understand the unspoken need of the customer
  • Deal with difficult customers
  • Respond when you don’t know the answer
  • Use and read body language
  • Prepare for a meeting
  • Apply customer service skills to a variety of different audiences (external customers, internal staff, volunteers, etc.)
HIGHLIGHTS:

* Concrete strategies to be applied immediately in any customer service setting * Interactive exercises and discussion * Opportunities to practice and receive feedback * Real-life examples from other businesses and industries

Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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