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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Delivering Credibility on the Phone – Conveying a “Can Do!” AttitudeCOURSE ID: CANDO
DESCRIPTION

Do the people who answer your telephones sound happy to be at work? Do they convey a positive image of your organization or do they sound bored or tired on the telephone? Do your callers perceive them as rude or uninterested? The people who answer the telephones in your organization can be image enhancers or image detractors, depending upon their vocal quality.

DESIGNED FOR: People who lead the company or firm or people who manage staff with client/customer contactFIELD OF STUDY: CommunicationsLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 3.0OBJECTIVES:
  • Participants will learn:
  • To enable those who answer the telephone to project a professional image of the organization
  • To provide skills to enhance the verbal and vocal message that is delivered
  • To enable callers to receive exceptional service every time they call
HIGHLIGHTS:

* Handling all calls with professionalism
* Improve the elements of voice and vocal quality
* Eliminate rude and offensive telephone practices
* Convey the quality of “warmth”
* Control “emotional leakage”

Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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