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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
CSI Workplace: Customer Service Is Your ProfitCOURSE ID: CSIWORK
DESCRIPTION

You’ll study clues in Leadership research showing excellent internal and external customer service produces profit. You’ll discover how to build top-down, customer service into your workplace.

DESIGNED FOR: All professionalsFIELD OF STUDY: Personal DevelopmentLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 3.0OBJECTIVES:
  • Upon completion of this program participants will be able to:
  • describe steps to impact your culture for the health of your company
  • define why your customer service externally must be extraordinary
  • outline how motivated employees create loyal customers
HIGHLIGHTS:

Precise Language for Excellent Customer Service * Harvard Business Review Research regarding Profitability and Customer Service * Affirmation Styles for Outstanding Internal Customer Service

INSTRUCTOR
Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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