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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Conflict and Communication – You vs. Me vs. ThemCOURSE ID: CONCOM
DESCRIPTION

There are many kinds of “problem employees” in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, “take-no-prisoners” communication style, or is “passive aggressive”, or is some other type that harms the culture. In this interactive session, participants will learn a systematic approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture. This course is presented through lecture, group discussion, and interactive exercise.

DESIGNED FOR: Leaders in an organization who want to improve their communication and conflict resolution skills.FIELD OF STUDY: CommunicationsLEVEL: IntermediatePREREQUISITES: Some leadership or management skills.COURSE PRODUCER: Business Learning InstituteCREDITS: 4.0OBJECTIVES:
  • Upon completing this course, participants will be able to:
  • Recognize the impact of personal and workplace conflict
  • Indentify individual communication styles
  • Identify ways to deal with the really tough communication challenges
  • Develop your own personal power map
  • Identify individual and organizational conflict styles
  • Identify do's and dont's for preventing workplace conflict.
HIGHLIGHTS:

* Defining the problem – The multiple types of difficult people and how to spot them.
* Clarifying the cost – the damage done by difficult people.
* Three absolute do’s and don’ts in managing conflict with difficult people.
* How to recognize “shark” like behavior.
* Distinguishing rational from intuitive approaches.
* How to expand your behavioral flexibility to handle specific kinds of tough situations.
* Using “pacing behavior” to build trust and defuse anger patterns.
* Improving interpersonal communication skills.
* How to stop hiring and encouraging “victims”.

Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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