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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Building a Culture of Conversation: Communication with a Purpose, For ResultsCOURSE ID: BCCC
DESCRIPTION

From new staff member to highly experienced, long-term executives, employees need to converse regularly to clarify direction, priority and expectations. Organizations that don’t encourage and accommodate conversation tend not to hear information that can foster creative decision-making, innovative ideas and solutions, and improved productivity and general functioning of that organization. Conversation is not just coffee klatsching — it’s dialogue that helps people connect, understand issues and personalities, and gain commitment to action. Ultimately, organizations with strong conversational cultures can move and change faster than their competitors.

DESIGNED FOR: Any professional who wants to create stronger interpersonal skills in a work team or organizationFIELD OF STUDY: CommunicationsLEVEL: OverviewPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 8.0OBJECTIVES:
  • Define conversation and its role in the organization
  • Identify patterns of conversations that encourage problem resolution, information sharing and commitment building
  • Practice conversation patterns that encourage sharing, challenging, and making commitments to issues and initiatives
  • Describe approaches to developing a knowledge-sharing, opinion-elucidating culture through conversation
HIGHLIGHTS:

* Conversation structures and cue cards to develop skill in conversation * Increase participant capability in gaining commitment and buy-in to organization initiatives and change

INSTRUCTOR
Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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