Learn the tips to ensuring your written messages are appropriate and effective. Focus will be on appropriate formats for business correspondence and various types of written correspondence. Learn how to take advantage of style, tone, and formality. Discover how to sharpen your business writing skills so that the message you write gets you the reaction you want. Learn how to write so that your message is the one that will get read (and remembered). Learn how to avoid correspondence pitfalls and make sure your writing matches your intention. Learn the structure for a variety of written correspondence and learn how to compose those “hard to write letters,” such as responses to angry clients, letters of apology, and letters of dismissal and rejection.