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ADDRESS: 901 Dulaney Valley Road, Suite 800
Towson, MD 21204
PHONE: 888-481-3500
FOLLOW BLI:
Achieving the Image of DistinctionCOURSE ID: IOD
DESCRIPTION

Interpersonal relationships are the catalyst to growing the bottom line. This presentation/workshop focuses on strategies to implement immediately to improve the perception of customers, co-workers and influential colleagues who interact with you on a daily basis.

This course may be offered in 1, 2 or 4 hours.

DESIGNED FOR: Professionals looking to advance within the organization or firm; Management looking to increase profitabilityFIELD OF STUDY: CommunicationsLEVEL: BasicPREREQUISITES: NoneCOURSE PRODUCER: Business Learning InstituteCREDITS: 4.0OBJECTIVES:
  • Upon completion of this course participants will be able to • Identify how their communication impacts their productivity • Describe how to use body language strategies in order to persuade and influence • Define ways to step up their appearance and executive presence in order to increase the bottom line • Identify ways to motivate their co-workers to increase productivity and profitability
HIGHLIGHTS:

Appearance: * How it impacts productivity * How it can enhance perception * How to use it to persuade
Behavior: * Integrity = Profitability * How professionalism is the edge today * How mindset and attitude impact performance, personal energy and its impact on your interactions
Communication: * The power of nonverbal * Body language tips * Meaning of gestures * Eye contact * Telephone/email etiquette * Social media perception

INSTRUCTOR
Download the 2016 Business Learning Institute Course Catalog DOWNLOAD PDF
Business Learning Institute - Course Catalog
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